{"id":1105,"date":"2024-03-14T22:35:48","date_gmt":"2024-03-14T15:35:48","guid":{"rendered":"https:\/\/innolivingusa.com\/?page_id=1105"},"modified":"2024-07-10T10:55:16","modified_gmt":"2024-07-10T03:55:16","slug":"chinh-sach-doi-tra","status":"publish","type":"page","link":"https:\/\/innolivingusa.com\/en\/return-and-exchange-policy\/","title":{"rendered":"Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1105\" class=\"elementor elementor-1105\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ddd7e91 e-flex e-con-boxed e-con e-parent\" data-id=\"ddd7e91\" data-element_type=\"container\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a4ebc4 elementor-widget elementor-widget-heading\" data-id=\"8a4ebc4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">EXCHANGE POLICY<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ba9a8a e-flex e-con-boxed e-con e-parent\" data-id=\"6ba9a8a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9332f1c e-flex e-con-boxed e-con e-child\" data-id=\"9332f1c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a2bb3e elementor-widget elementor-widget-text-editor\" data-id=\"0a2bb3e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><strong>I. Applicable Subjects and Scope<\/strong><\/p>\n<p>\u2022\tTarget Audience: All customers purchasing from INNOLIVING USA<\/p>\n<p>\u2022\tScope: Nationwide<\/p>\n<p><strong>II. Product Exchange Policy<\/strong><\/p>\n<p><strong>1. Conditions for Applying the Product Exchange Policy<\/strong><\/p>\n<p>\u2022\tProducts must be 100% new and sold by INNOLIVING USA, subject to the specific policy of the manufacturer or supplier.<\/p>\n<p>\u2022\tDefective products must be confirmed by the manufacturer or supplier.<\/p>\n<p>\u2022\tThe exchange period is from 7 to 30 days (depending on the product line and the manufacturer\u2019s regulations), starting from the date the customer receives the product.<\/p>\n<p>\u2022\tThe product must be returned with its original packaging, accessories, warranty card, and\/or purchase invoice. Missing any of these conditions will void the exchange policy, and the product will only be covered by the manufacturer\u2019s or supplier\u2019s warranty policy<\/p>\n<p>\u2022\tThe product\u2019s name, model, serial number, or IMEI must match the information on the invoice.<\/p>\n<p>\u2022\tThe product must retain the manufacturer\u2019s original seal.<\/p>\n<p><strong>2. Cases Not Eligible for Product Exchange<\/strong><\/p>\n<p>\u2022\tProducts not meeting any of the conditions in section II.1.<\/p>\n<p>\u2022\tProducts damaged due to natural disasters, fires, floods, lightning strikes, insect or animal intrusion, placed in dusty, humid, or excessively high-temperature environments, showing signs of mold, rust, corrosion, or oxidation.<\/p>\n<p>\u2022\tProducts deformed, broken, scratched, etc., due to external impact or improper storage.<\/p>\n<p>\u2022\tProducts used, installed, or maintained contrary to the manufacturer\u2019s instructions.<\/p>\n<p>\u2022\tProducts altered or repaired by technicians not authorized by the manufacturer or supplier.<\/p>\n<p><strong>3. Implementation of the Product Exchange Policy<\/strong><\/p>\n<p>The policy applies to products sold by INNOLIVING USA, based on the purchase date on the invoice.<\/p>\n<p>\u2022\tOne-for-one exchange policy for products of the same specifications (same model, color, capacity) does not apply to returns and refunds.<\/p>\n<p>\u2022\tIf there is no product of the same specifications available for exchange, customers can choose another product of the same type with equal or higher value, paying the difference between the old and new product values.<\/p>\n<p>\u2022\tIf the product is defective but the accessories are not, only the product will be exchanged, not the accessories.<\/p>\n<p>\u2022\tIf the product is not defective but the accessories are, only the accessories will be exchanged, not the product.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>CH\u00cdNH S\u00c1CH \u0110\u1ed4I S\u1ea2N PH\u1ea8M I. \u0110\u1ed1i T\u01b0\u1ee3ng v\u00e0 Ph\u1ea1m Vi \u00c1p D\u1ee5ng \u0110\u1ed1i t\u01b0\u1ee3ng: T\u1ea5t c\u1ea3 c\u00e1c kh\u00e1ch h\u00e0ng mua h\u00e0ng t\u1ea1i INNOLIVING USA Ph\u1ea1m vi \u00e1p d\u1ee5ng: To\u00e0n Qu\u1ed1c II. Ch\u00ednh S\u00e1ch \u0110\u1ed5i S\u1ea3n Ph\u1ea9m 1. \u0110i\u1ec1u ki\u1ec7n \u00e1p d\u1ee5ng ch\u00ednh s\u00e1ch \u0111\u1ed5i s\u1ea3n ph\u1ea9m S\u1ea3n ph\u1ea9m m\u1edbi 100% \u0111\u01b0\u1ee3c b\u00e1n ra t\u1ea1i [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 - INNOLIVING USA<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 - INNOLIVING USA\" \/>\n<meta property=\"og:description\" content=\"CH\u00cdNH S\u00c1CH \u0110\u1ed4I S\u1ea2N PH\u1ea8M I. \u0110\u1ed1i T\u01b0\u1ee3ng v\u00e0 Ph\u1ea1m Vi \u00c1p D\u1ee5ng \u0110\u1ed1i t\u01b0\u1ee3ng: T\u1ea5t c\u1ea3 c\u00e1c kh\u00e1ch h\u00e0ng mua h\u00e0ng t\u1ea1i INNOLIVING USA Ph\u1ea1m vi \u00e1p d\u1ee5ng: To\u00e0n Qu\u1ed1c II. 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