{"id":3894,"date":"2024-05-20T14:52:31","date_gmt":"2024-05-20T07:52:31","guid":{"rendered":"https:\/\/innolivingusa.com\/?page_id=3894"},"modified":"2024-06-27T16:04:06","modified_gmt":"2024-06-27T09:04:06","slug":"chinh-sach-giai-quyet-khieu-nai","status":"publish","type":"page","link":"https:\/\/innolivingusa.com\/en\/complaint-handling-policy\/","title":{"rendered":"Ch\u00ednh s\u00e1ch gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3894\" class=\"elementor elementor-3894\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab3eeb1 e-flex e-con-boxed e-con e-parent\" data-id=\"ab3eeb1\" data-element_type=\"container\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-569d686 elementor-widget elementor-widget-heading\" data-id=\"569d686\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">COMPLAINT HANDLING POLICY<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fd040b2 e-flex e-con-boxed e-con e-parent\" data-id=\"fd040b2\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-44b57ef e-flex e-con-boxed e-con e-child\" data-id=\"44b57ef\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b9b7020 elementor-widget elementor-widget-text-editor\" data-id=\"b9b7020\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><span style=\"font-size: 18px;\">INNOLIVING USA is committed to accepting and resolving customer complaints related to transactions conducted on our e-commerce website. In the event of complaints or disputes, INNOLIVING USA prioritizes negotiation and reconciliation between the parties to maintain relationships and foster customer trust in the quality of our services.<\/span><\/p><p><strong><span style=\"font-size: 18px;\">The complaint resolution process is carried out as follows:<\/span><\/strong><\/p><p><span style=\"font-size: 18px;\"><strong>Step 1:<\/strong> Customers can file complaints about goods or services from Sellers (Distributors, Agents) or purchases made on INNOLIVING USA 's e-commerce platform through:<\/span><br \/><span style=\"font-size: 18px;\">Sending an email to: info@innolivingusa.com<\/span><\/p><p><span style=\"font-size: 18px;\"><strong>Step 2:<\/strong> The Customer Service Department will receive the complaints and promptly clarify customer requests within a maximum of 5 business days from the date of receipt. Depending on the nature and severity of the issue, we will implement specific measures to assist customers in resolving the complaints or disputes.<\/span><\/p><p><span style=\"font-size: 18px;\"><strong>Step 3:<\/strong> INNOLIVING USA may request customers and\/or sellers (Distributors, Agents) to provide relevant information and evidence about the transaction or product to verify and clarify the case and determine an appropriate resolution.<\/span><\/p><p><span style=\"font-size: 18px;\"><strong>Step 4:<\/strong> If INNOLIVING USA has made every effort to resolve the complaint or dispute but the matter exceeds our capacity and authority, both parties will agree to select a third party to handle the case following the provisions of applicable law.<\/span><\/p><p><span style=\"font-size: 18px;\">We respect and strictly comply with legal regulations regarding the protection of customer (consumer) rights. Therefore, INNOLIVING USA requests Sellers (Distributors, Agents) to provide complete, accurate, honest, and detailed information about genuine products. Any acts of fraud or deception in business are strongly condemned and will bear full legal responsibility.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>CH\u00cdNH S\u00c1CH GI\u1ea2I QUY\u1ebeT KHI\u1ebeU N\u1ea0I INNOLIVING USA lu\u00f4n c\u00f3 tr\u00e1ch nhi\u1ec7m ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd khi\u1ebfu n\u1ea1i c\u1ee7a Kh\u00e1ch h\u00e0ng li\u00ean quan \u0111\u1ebfn giao d\u1ecbch t\u1ea1i website th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed c\u1ee7a ch\u00fang t\u00f4i. Khi ph\u00e1t sinh c\u00e1c khi\u1ebfu n\u1ea1i, tranh ch\u1ea5p, INNOLIVING USA \u0111\u1ec1 cao gi\u1ea3i ph\u00e1p th\u01b0\u01a1ng l\u01b0\u1ee3ng, h\u00f2a gi\u1ea3i gi\u1eefa [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ch\u00ednh s\u00e1ch gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i - INNOLIVING USA<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ch\u00ednh s\u00e1ch gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i - INNOLIVING USA\" \/>\n<meta property=\"og:description\" content=\"CH\u00cdNH S\u00c1CH GI\u1ea2I QUY\u1ebeT KHI\u1ebeU N\u1ea0I INNOLIVING USA lu\u00f4n c\u00f3 tr\u00e1ch nhi\u1ec7m ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd khi\u1ebfu n\u1ea1i c\u1ee7a Kh\u00e1ch h\u00e0ng li\u00ean quan \u0111\u1ebfn giao d\u1ecbch t\u1ea1i website th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed c\u1ee7a ch\u00fang t\u00f4i. 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